Forever Candles and Co. will forever strive to provide you with a perfect product each time, every time. Each of our candles are hand poured and may contain slight imperfections.
In an event you believe there is a fault or if at any time you are dissatisfied with our products please contact us, we are more then happy to discuss.
Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Candles will only be exchanged or credited if deemed faulty by Forever Candles and Co.
If any candles are damaged during transit, please contact us and send evidence within 24/hours of receiving your package.
Shipping:
To return your product, you should mail your product to: Forever Candles and Co., Address will be provided at time of contacting us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How long will my order take?
As our candles are hand poured with love to order - Please be patience allow up to one week before the item/s are dispatched (We promise they are worth the wait!)
Do you offer free local delivery:
Yes, we currently offer local delivery ONLY available for the Redlands City area
(Please provide your address and select Local Delivery (Redland City) at checkout)
All other orders are shipped to anywhere in Australia from $10 postage
(Orders will be sent via Couriers or Australia Post)
Please ensure there will be someone
available at time of delivery as your order will require a signature, Unless
otherwise advised. Under no time will we hold any responsibilities for parcels that cannot be
delivered correctly (ie non-deliverable, incorrect or incomplete addresses).
Any additional fee's that are incur through being sent back to us as being
un-delivered will be at the purchases expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges / Replacements will not be given for change of mind.
Additional non-returnable items:
- Gift cards
If you have any additional questions, please contact us!